Frequently Asked Questions
Everything you need to know about your THEIA experience.
What is the processing time for my order?
All orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your package's journey.
What is THEIA's return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your request.
Do you offer international shipping?
Yes, THEIA ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style experts for advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Are THEIA products sustainably made?
Sustainability is at our core. We partner with ethical manufacturers and prioritize eco-friendly materials like organic cotton and recycled fibers in our collections.